Chief Customer Officer, Europe
Lead Sponsors
Conversocial
Conversocial is a leading customer engagement platform for today’s always-on digital customer. Delivering a unified approach to a new generation of customer care that replaces traditional service channels, Conversocial enables hundreds of global brands including Hyatt, Tesco and Alaska Airlines to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships through all social and digital channels.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit http://www.conversocial.com or @conversocial on Twitter.
Gainsight
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360-degree view of customers and drives retention across Customer Success, sales, marketing, executive and product management teams. Learn how leading companies like Okta, Adobe and Workday use Gainsight to help their customers succeed at our website
Sponsors
Confirmit
Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.
Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage https://www.confirmit.com
We Are Friday
Friday is a digital agency - blending service design and modern engineering. Clients work with us to re-imagine and design their customer experience, improve the technology that powers it, and develop the capability to better manage it themselves. We work at the core of our clients' businesses, improving the customer experience where it matters most, and where digital development can deliver the most value.
We help our clients by working with them across some or all of three areas;
- Digital strategy & service design; We help create a vision for measurably improving customer experience, anchored in user needs and supporting business objectives
- Modern engineering & delivery; From mission critical transactional systems to global websites – we have full stack engineering expertise across multiple technologies, backed by experts in Architecture, QA and DevOps
- Capability building & organisational design; helping clients to map and quickly close the gap between their current and target state https://wearefriday.com
Media Partners
CDP Institute
The CDP Institute provides vendor-neutral information about issues, methods, and technology related to customer data management in general and to Customer Data Platforms in particular. Activities include publishing of educational materials, news about industry developments, creation of best practice guides and benchmarks, and a directory of industry vendors.
Corinium Digital
Our C-Suite network is different. We are a community built by and for the emerging C-level roles that have transformed the face of the traditional C-Suite.
Get free, unrestricted access to leading content and a chance to have a voice with strategy pioneers in Big Data, Analytics, Data Science, Customer Experience, Revenue Optimization & Corporate Learning. Our extensive research and global experience has led us to develop this new digital content platform that gives you the chance to, not only hear from the leading minds in the industry, but to contribute to the critical thinking being shared. We connect the Emerging C-Suite Executives and focus them where genuine progress can be made. Each group is dedicated to the topic of greatest importance to you and includes the most knowledgeable people on the subject.
Join the CxO C-Suite Hangouts & start utilizing the knowledge & resources from the leading experts in your industry!
CRMXChange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
CrowdReviews.com
CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.
CXPA
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
DAN Global
Digital Agency Network (DAN) focuses on collaboration, knowledge-sharing, business support and exploration.
DAN is a global network of carefully selected, highly talented, independently operated marketing & advertising agencies with digital DNA. DAN’s mission is to support member agencies’ businesses and enhance the intelligence, expertise, reach and effectiveness of the members through knowledge sharing and collaboration.
Today, there are more than 500 DAN member agencies operating in 76 cities worldwide. All member agencies are amongst the market leaders in their respective countries in terms of creativity, with an impressive portfolio of campaigns and awards.
WEBSITE:
https://digitalagencynetwork.com/
Shirute
Shirute Ltd is a creative, competent and enthusiastic customer experience agency delivering business excellence to systematically plan, create, manage and measure engaging customer experiences in all customer interaction channels. Our strongest competencies are customer experience research, customer experience strategy planning and customer experience design.
Our Customer Experience Path(R) offering can be applied to developing cross-channel customer experiences across different industries. We service clients who operate both domestically and internationally, in banking & insurances, energy, fashion, gaming, health, hospitality & travel, media, public sector, retail, and telecom sector.
TopSEO's
Since its introduction in 2002, topseos has been identified as an independent authority on vendors who supply internet marketing products and services Our mission is to offer comprehensive and independent advice to assist buyers in making purchasing decisions from internet marketing vendors.
We pride ourselves on a disciplined research process that has us regularly engaged with the companies we evaluate. Our proprietary analysis tools and methodology, developed over multiple years, includes an extensive rigorous evaluation rating system that is applied to each company that is identified and researched. We gather information about products and services, about consumer demand in the marketplace, monitor industry-wide trends, exhibit and meet countless firms at industry tradeshows, and often times even visit firms that are evaluated.
Time is spent gathering information from a number of clients of internet marketing services to supplement our direct testing of information provided by and of internet marketing providers and professionals. We gather the experiences of users of internet marketing tools and of the services provided to clients through our extensive referral questionnaire as well as talking directly to clients to receive their informed opinion. Using scientifically valid research methods, the research team then scrutinizes that material during our evaluation process.