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Engage with CX Professionals at Europe's Leading CX Forum This October at CCO Europe


Chief Customer Officer 2018 returns to London, 9 October. The forum has established itself as the perfect platform for Chief Customer Officers & senior CX leaders to come together to collaborate, learn & share practical "how to" strategies to benefit their organisations.

Chief Customer Officer Europe Highlights will Include:

  • In-depth practical case studies from leading Chief Customer Officers on building customer centric organisations across several industries
  • Defining the role of the Chief Customer Officer and customer-centric leadership within your organisation
  • Interactive experiences including breakaway discussion pods covering topics from B2B Customer Experience, Organisational Structure, Customer Data & Metrics, 21st Century Customers, Storytelling & Customer Insights and Seamless CX
  • Peer-to-peer networking with Chief Customer Officers and CX/CS professionals. From diverse industries including, Telegraph Media Group, Virgin Trains, Sky PLC, Close Brothers Group PLC and Hilton

“A very helpful gathering of knowledge and experience. Plenty of lessons and best practice available and some great networking opportunities.”
- Rufus McNeil, VP: Customer4Life, DHL Supply Chain
CCO Europe 2017

25+ Speakers

80+ Attendees

65% C-Level

Discussion Groups

CCO Europe Attendees include:


Join the Conversation



Meet CCO Europe 2018 Advisory Board


2018 Speakers


Why invest your time?


C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.

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Advanced Networking

Meet with over 80 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this one-day conference. Exchange and share ideas with your peers in a non-competitive environment.


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Innovative CX Technology


Meet with creative and innovative software providers who are helping customer-centric organizations excel through the adoption of cutting-edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

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What people are saying about our CCO Global Events

  • “Very slick. Excellent facilities, speakers and break out sessions. One of the best conferences that I have ever attended.”

    Rufus McNeil, VP: Customer4Life, DHL Supply Chain

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “Very slick. Excellent facilities, speakers and break out sessions. One of the best conferences that I have ever attended.”

    David Ellis, Director of Customer Ops, Wesco Aircraft

  • "Amazing opportunity to meet like-minded peers, discuss challenges and opportunities, and brainstrom solutions that can be applied at work to make a demonstrable difference!"

    Mudit Mittal, Head, Learning Operations, Citizens Bank

  • “The conference was a perfect balance of content, knowledge sharing and networking. The content addressed current issues and the examined future trends and issues. It was a refreshing, energizing and thought provoking. I look forward to attending next year's conference.”

    Dr Iris Ware, Chief Learning Officer, City of Detroit

Our 2018 Partners

  • CDPI
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  • CXPA
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  • SQIAddress
  • Capture
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Insights From Global CCO Events

Building on our global conference series....

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though customer experience transformation.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an customer-centric driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at Chief Customer Officer Europe 2018, 9 October in London.

Benefits of Attending