<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=306561&amp;fmt=gif">

Engage with CX Professionals at Europe's Leading CX Forum This October at CCO Europe

Register Now Agenda

Chief Customer Officer 2018 returns to London, 9 October. The forum has established itself as the perfect platform for Chief Customer Officers & senior CX leaders to come together to collaborate, learn & share practical "how to" strategies to benefit their organisations.

Chief Customer Officer Europe Highlights will Include:

  • In-depth practical case studies from leading Chief Customer Officers on building customer centric organisations across several industries
  • Defining the role of the Chief Customer Officer and customer-centric leadership within your organisation
  • Interactive experiences including breakaway discussion pods covering topics from B2B Customer Experience, Organisational Structure, Customer Data & Metrics, 21st Century Customers, Storytelling & Customer Insights and Seamless CX
  • Peer-to-peer networking with Chief Customer Officers and CX/CS professionals. From diverse industries including, Telegraph Media Group, Virgin Trains, Sky PLC, Close Brothers Group PLC and Hilton

“A very helpful gathering of knowledge and experience. Plenty of lessons and best practice available and some great networking opportunities.”
- Rufus McNeil, VP: Customer4Life, DHL Supply Chain
CCO Europe 2017

25+ Speakers

80+ Attendees

65% C-Level

Discussion Groups

CCO Europe Attendees include:

CCO-Europe-3

Join the Conversation

#CCOEUROPE

8

Meet CCO Europe 2018 Advisory Board

Phil Durand

Phil Durand

Director, Customer Experience Management Confirmit

Phil Durand

Phil Durand

Director, Customer Experience Management Confirmit

Phil has worked in customer experience measurement for twenty years. In his role at Confirmit, he works closely with customers to help define and design global Voice of the Customer programmes that deliver business change. He firmly believes that insight is only important when a business focuses on what it means, why it matters – and crucially – what they’re going to do about it. 

His real enthusiasm has always been for the creation of engaging programmes that motivate a business to improve.  This is about creating a competitive advantage while staying true to the customer voices heard. He has taken roles on both the agency and client-side, developing and managing large, multi-national programmes across a range of industries including travel & tourism, automotive, utilities, finance and telecoms.

Cheryl Hinton

Cheryl Hinton

Head Customer Operations - Sales and Service , Legal & General

Cheryl Hinton

Cheryl Hinton

Head Customer Operations - Sales and Service , Legal & General

Julia Swain

Julia Swain

Chief Customer Officer, Profile Pensions

Julia Swain

Julia Swain

Chief Customer Officer, Profile Pensions

Robert Bridge (1)

Robert Bridge

Chief Customer Officer, Telegraph Media Group

Robert Bridge (1)

Robert Bridge

Chief Customer Officer, Telegraph Media Group

Strategic marketing leader with proven history of team development, brand building, revenue growth, vision, innovation and customer-focused marketing solutions for B2C and B2B audiences. Extensive experience of working within fast-paced environments for both large corporations and start-ups in EMEA and the US. 15+ years working in the digital industry.

Ian Hunt

Ian Hunt

Chief Customer Officer, Close Brothers Group PLC

Ian Hunt

Ian Hunt

Chief Customer Officer, Close Brothers Group PLC

As Chief Customer Officer at Close Brothers, I lead a brilliant and creative team of experts in the fields of Insight and Analytics, Experience Strategy and Design. My passion and goal is to design and deliver outstanding experiences for our customers, partners and employees whilst also ensuring sustainable commercial value for the bank. 

I shape the strategies and standards for the above areas and work with the bank’s business units to deliver improvements in the experience offered today whilst also defining a creative and innovative vision and roadmap for the future. 

The business units I work with have diverse business models covering the B2C, B2B, B2B2C and B2B2B markets. This combination presents an exciting opportunity to get creative and ensure we deliver great experiences, regardless of whether we are engaging directly with customers or indirectly through our partners. My approach always starts with analysing the data we have at our disposal and conducting thorough research to truly understand an individuals wants and needs.

I’ve always been a champion of the customer. This combined with a keen interest in technology enables me to constantly look at ways to simplify and enrich the experience we deliver and relationships we have with our customers.
Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Experienced Head Of Customer Experience, multi-channel digital strategy and data analytics with a demonstrated history of working in the telco, media and pharmaceuticals industry. Strong professional skilled in Digital Channels, Business Process, Digital Strategy, Digital Transformation, and Data Analytics
Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Experienced Head Of Customer Experience, multi-channel digital strategy and data analytics with a demonstrated history of working in the telco, media and pharmaceuticals industry. Strong professional skilled in Digital Channels, Business Process, Digital Strategy, Digital Transformation, and Data Analytics
Eleanor O'Neil

Eleanor O’Neil

Chief Customer Experience Officer, Workshare

Eleanor O'Neil

Eleanor O’Neil

Chief Customer Experience Officer, Workshare

Diverse experience spanning product development, international research projects, project management, cross functional team leadership, and operational transformation and continuity. Skilled at simplifying complex operations/systems and leading teams to invent and deliver innovative solutions, while considering and accounting for the risk and cost management factors associated with commercial systems and operational change.
Eleanor O'Neil

Eleanor O'Neil

Customer Experience Officer , Workshare

Eleanor O'Neil

Eleanor O'Neil

Customer Experience Officer , Workshare

Diverse experience spanning product development, international research projects, project management, cross functional team leadership, and operational transformation and continuity. Skilled at simplifying complex operations/systems and leading teams to invent and deliver innovative solutions, while considering and accounting for the risk and cost management factors associated with commercial systems and operational change.

Kamal Nayak

Kamal Nayak

Digital Leader Customer Experience Journey, Hilton

Kamal Nayak

Kamal Nayak

Digital Leader Customer Experience Journey, Hilton

“Recognized as the member of Forbes Technology Council, Cognitive researcher, plays with data on quantitative intuition pursuing a doctorate degree in predictive analytics, Sharp Strategist, and Partner in executing customer driven innovation in a digital helix. “

Research paper & publication includes ‘Making Effective Decisions in a World of Imperfect data’.

Design Thinking- Customer Experience – MIT Sloan School of Management

Mastering Innovation & Business Analytics- The Wharton School

Claire-Cardosi-230x230

Claire Cardosi

Head of Customer Experience Management, Virgin Trains East Coast

Claire-Cardosi-230x230

Claire Cardosi

Head of Customer Experience Management, Virgin Trains East Coast

 
Tony-Crane-230x230

Tony Crane

Customer Experience Director, Bank of Ireland

Tony-Crane-230x230

Tony Crane

Customer Experience Director, Bank of Ireland

 
Ido

Ido Bornstein-HaCohen

Chief Operations Officer , Conversocial

Ido

Ido Bornstein-HaCohen

Chief Operations Officer , Conversocial

An experienced cloud computing and software-as-a-service leader focused on sales, customer success, marketing, go-to-market, and general management.
Teija

Teija Kuustonen

Director Customer Relationship Development, LähiTapiola

Teija

Teija Kuustonen

Director Customer Relationship Development, LähiTapiola

I'm a customer experience, omnichannel and change management professional with 15+ years of experience in customer experience and omnichannel development, strategy implementation and strategic transformations. In my current role I'm driving business transformation and long-term growth through holistic customer relatonship development and through turning data into actionable insights. 

I have a passion for understanding customer needs and changes in customer behavior in digitalizing world – customer being either consumer, business or internal – and for driving changes to create new ways of working and serving customers. I'm determined and ambitious to create concrete results, but at the same time pragmatic and people-focused: as a leader I see my role as enabling and coaching my team to reach their best potential. My energy for work comes from exchanging ideas, learning something new all the time, and being able to create concrete changes.
Abdullatif-Awadh-150x150

Abdullatif Awadh

Senior Director, Jumeirah Group

Abdullatif-Awadh-150x150

Abdullatif Awadh

Senior Director, Jumeirah Group

Abdullatif Awadh an MBA graduate from Murdoch Business School in Australia; is the Senior Director of Customer Relationship Management at Jumeirah Group leading the development and ongoing execution of data driven customer marketing programs. He is responsible for the development and execution of CRM strategies that drive annual revenue and profitable growth for the company. He oversees Jumeirah Group’s customer engagement process and leads the company’s customer acquisition, engagement and retention efforts to drive customer success and increased lifetime value at a group level.

Previously Abdullatif was responsible for various customer-centric roles in Jumeirah Group ranging from customer intelligence, loyalty program management and managing Jumeirah Group’s global strategic partners.

Prior to joining Jumeirah Group in 2006, Abdullatif worked for Orbit Showtime Network (OSN) for five years holding different positions within the Customer operations and management functions.

 

Gwenn-Rio--230x230

Gwenn Rio

Customer Contact Center Director, Raja

Gwenn-Rio--230x230

Gwenn Rio

Customer Contact Center Director, Raja

Fiona-McSwein-230x230

Fiona McSwein

Chief Customer & Chief Marketing Officer, Simply Business

Fiona-McSwein-230x230

Fiona McSwein

Chief Customer & Chief Marketing Officer, Simply Business

Sebastian McClintock

Sebastian McClintock

Customer Experience Director , Delivery Hero

Sebastian McClintock

Sebastian McClintock

Customer Experience Director , Delivery Hero

8+ years experience in Customer Experience Management with NPS as key KPI (transactional and relationship NPS);

International roll-out of Customer Experience Projects in 40+ countries;

Leading cross-functional projects with various internal stakeholders spread globally;

Facilitation of international Workshops with focus on customer satisfaction/ loyalty/ NPS;

Global set-up, administration and training of CX Management tool "Qualtrics" and

'Qualtrics VOC platform" for internal stakeholders across departments and countries

Priya Khullar

Priya Khullar

Customer Experience, Insights and Data Analytics Business Lead, Sky PLC

Priya Khullar

Priya Khullar

Customer Experience, Insights and Data Analytics Business Lead, Sky PLC

Experienced Head Of Customer Experience, multi-channel digital strategy and data analytics with a demonstrated history of working in the telco, media and pharmaceuticals industry. Strong professional skilled in Digital Channels, Business Process, Digital Strategy, Digital Transformation, and Data Analytics

Maria Sayans

Maria Sayans

Chief Customer Officer, CCP

Maria Sayans

Maria Sayans

Chief Customer Officer, CCP

Maria Sayans is CCP’s Chief Customer Officer, focused on the company’s total relationship with its customers. In her role, she oversees CCP’s Marketing, Communications, Sales, Web Development, and Customer Experience teams in Reykjavik and London.

Under Sayans’ leadership, CCP has taken a more data-driven approach to the company’s relationship with its customers, including a focus on effective and efficient acquisition efforts all the way through monitoring community health and sentiment.

Sayans comes to CCP from Electronic Arts (EA), where she spent 14 years in a variety of key marketing leadership roles.  Most recently Sayans was senior director of marketing at EA’s DICE studio, where she oversaw the global marketing efforts for the Battlefield and Mirror’s Edge franchises. 

Prior to her time at EA, Sayans was a management consultant with McKinsey & Company.

Mari Rindal

Mari Rindal

SVP Customer Service and Product Corporate, Storebrand

Mari Rindal

Mari Rindal

SVP Customer Service and Product Corporate, Storebrand

Ludovic

Ludovic Beadoux

Customer Service Director, Edenred

Ludovic

Ludovic Beadoux

Customer Service Director, Edenred

Kevin Morley

Kevin Morley

Head of Customer Service, Crown Commercial Services

Kevin Morley

Kevin Morley

Head of Customer Service, Crown Commercial Services

As an experienced operational, strategic and business development Director I have spent over 25 years achieving transformational change within complex organisation’s and leading effective business re-engineering. I have enjoyed opportunities working in the public, private, creative and media, ICT and digital, skills and training, financial services and business innovation and growth sectors, encompassing senior management roles in local, regional and national based organisation’s. I have led my own successful private consultancy business, helping other organisation’s to benefit from my experience and delivering effective growth plans for small and medium sized organisation’s.

My areas of specialism include:

  • Operational leadership
  • Business development and growth
  • Business shaping and vision conception
  • Service development and customer service excellence
  • Strategic intelligence, analysis and strategy development
  • Senior account and relationship management
  • Transformational change
  • Policy development and programme implementation
  • Large scale ICT implementation and end to end deployment
  • Economic regeneration
  • Marketing, communications and media relations
  • Event management

 

I am currently Senior Relationship Manager with the largest procurement organisation in Europe, managing a number of key accounts valued at over £700M per annum.

"Kevin has the drive to make real change whatever he puts his hand to. He is also extremely ethical and honest in all his dealings Highly recommended"

“Kevin is the consumate professional. Be prepared for the challenge and he will help you achieve great results."

"Kevin has a refreshing outlook and was a pleasure to work with."

“Kevin is a dynamic and innovative thinker, he is also a good guy and fun to work with.”

Specialties: Public sector, developing winning strategies, organisational change and development, business transformation, marketing and information strategy

David Wales

David Wales

Operational Fire Officer & Customer Experience Manager, Kent Fire and Rescue Service

David Wales

David Wales

Operational Fire Officer & Customer Experience Manager, Kent Fire and Rescue Service

David is an operational Fire Officer and the Customer Experience Manager for Kent Fire and Rescue Service, where he is currently project managing the introduction of a transformative agenda to embed a focus on customer. He has won awards for his research (on human behaviour) and presenting (for improving burns care), and his work is significantly influencing thinking and practice within the UK and internationally.

David Bridges

David Bridges

Group Sales & Marketing Director, McCarthy & Stone

David Bridges

David Bridges

Group Sales & Marketing Director, McCarthy & Stone

'Passionate about customer experience'

To further develop and embed superior customer experience for all our customers, both internally and externally across our property management business.

Excellent understanding of customer engagement and delivery. Developed strategies for customer experience within the property and contracting industries. Frontline relationship management experience with clients, customers and contractors . Managed teams, changed attitudes, improved morale and improved business processes. Passionate, thinks uniquely, enjoys challenges and has excellent interpersonal skills.

Dan Moross

Dan Moross

Director of Customer Experience, Moo

Dan Moross

Dan Moross

Director of Customer Experience, Moo

Dan Moross is Director of Customer Experience at moo.com - an online print provider, making it simple for companies of all sizes to create beautiful, expertly crafted business stationery. MOO has served more than a million businesses in over 200 countries, supported by a team of +500 people in the UK and US. Having joined MOO as employee #7, Dan has led the growth of Customer Services and Customer Experience Teams at MOO from 1 employee to over 70 in 2018. Now in a more strategic role at MOO, he is driving cross-functional teams at MOO to create a culture of customer centricity and improve the customer experience one touch-point at a time.

8

2018 Speakers

Phil Durand

Phil Durand

Director, Customer Experience Management Confirmit

Cheryl Hinton

Cheryl Hinton

Head Customer Operations - Sales and Service , Legal & General

Julia Swain

Julia Swain

Chief Customer Officer, Profile Pensions

Robert Bridge (1)

Robert Bridge

Chief Customer Officer, Telegraph Media Group

Ian Hunt

Ian Hunt

Chief Customer Officer, Close Brothers Group PLC

Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Priya Khullar

Priya Khular

Customer Experience, Insights and Data Analytics Business Lead, Sky Plc

Eleanor O'Neil

Eleanor O’Neil

Chief Customer Experience Officer, Workshare

Eleanor O'Neil

Eleanor O'Neil

Customer Experience Officer , Workshare

Kamal Nayak

Kamal Nayak

Digital Leader Customer Experience Journey, Hilton

Claire-Cardosi-230x230

Claire Cardosi

Head of Customer Experience Management, Virgin Trains East Coast

Tony-Crane-230x230

Tony Crane

Customer Experience Director, Bank of Ireland

Ido

Ido Bornstein-HaCohen

Chief Operations Officer , Conversocial

Teija

Teija Kuustonen

Director Customer Relationship Development, LähiTapiola

Abdullatif-Awadh-150x150

Abdullatif Awadh

Senior Director, Jumeirah Group

Gwenn-Rio--230x230

Gwenn Rio

Customer Contact Center Director, Raja

Fiona-McSwein-230x230

Fiona McSwein

Chief Customer & Chief Marketing Officer, Simply Business

Sebastian McClintock

Sebastian McClintock

Customer Experience Director , Delivery Hero

Priya Khullar

Priya Khullar

Customer Experience, Insights and Data Analytics Business Lead, Sky PLC

Maria Sayans

Maria Sayans

Chief Customer Officer, CCP

Mari Rindal

Mari Rindal

SVP Customer Service and Product Corporate, Storebrand

Ludovic

Ludovic Beadoux

Customer Service Director, Edenred

Kevin Morley

Kevin Morley

Head of Customer Service, Crown Commercial Services

David Wales

David Wales

Operational Fire Officer & Customer Experience Manager, Kent Fire and Rescue Service

David Bridges

David Bridges

Group Sales & Marketing Director, McCarthy & Stone

Dan Moross

Dan Moross

Director of Customer Experience, Moo

Speakers

Are you a Chief Customer Officer?

We have a limited number of complimentary passes available to those in a Chief Customer Officer role, or those leading customer experience within their organisation. To submit your profile for consideration please click the link below to apply.

Apply for a VIP Pass

Why invest your time?

Corinium-81

C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.


Learn More

Corinium-146

Advanced Networking

Meet with over 80 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this one-day conference. Exchange and share ideas with your peers in a non-competitive environment.



 

Learn More

Corinium-48

Innovative CX Technology

 

Meet with creative and innovative software providers who are helping customer-centric organizations excel through the adoption of cutting-edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.



Learn More

What people are saying about our CCO Global Events

  • “Very slick. Excellent facilities, speakers and break out sessions. One of the best conferences that I have ever attended.”

    Rufus McNeil, VP: Customer4Life, DHL Supply Chain

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “Very slick. Excellent facilities, speakers and break out sessions. One of the best conferences that I have ever attended.”

    David Ellis, Director of Customer Ops, Wesco Aircraft

  • "Amazing opportunity to meet like-minded peers, discuss challenges and opportunities, and brainstrom solutions that can be applied at work to make a demonstrable difference!"

    Mudit Mittal, Head, Learning Operations, Citizens Bank

  • “The conference was a perfect balance of content, knowledge sharing and networking. The content addressed current issues and the examined future trends and issues. It was a refreshing, energizing and thought provoking. I look forward to attending next year's conference.”

    Dr Iris Ware, Chief Learning Officer, City of Detroit

Our 2018 Partners

  • CDPI
  • confirmit_logo-full
  • Conversocial_organization_logo
  • Conversocial NOstrap dkblueRGB
  • coriniumdigital-300x150
  • crmxchange_logo
  • CR_Logo-300x69
  • csmlogo1600-300x116
  • CXPA20logo
  • DAN-GLOBAL-300x150
  • Gainsight_Logo-300x65
  • SQIAddress
  • Capture
  • Logo_topseos
  • Friday Logo PNG (1)

Insights From Global CCO Events

Building on our global conference series....

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though customer experience transformation.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an customer-centric driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at Chief Customer Officer Europe 2018, 9 October in London.

Benefits of Attending

Join us at Chief Customer Officer, Europe

Register to Attend the Event